Questions and problems
I didn't get a code
Texts can take a minute. You can ask for a new code after 30 seconds (press Next again), up to 5 times an hour. If you have set a password, press Use a password instead. Without internet, you can still get an address by calling +1 507 800 0027 and pressing 1, or texting JOIN to it.
It says "That code is wrong or has expired"
Use the newest code you received; a code works once and for 10 minutes. After too many wrong codes, wait a while and ask for a new one.
The sign-in screen won't take my number
The web screens take a 10-digit Indian mobile number (starting with 6, 7, 8 or 9); +91 is already filled in.
The Reply button says "Replied" and I can't press it
You can reply to each email only once. Reply to a later email in the conversation, or press New email in this conversation.
I sent an email by mistake
Press Undo in the note at the bottom within the undo time (10 seconds unless you changed it in Settings). The email comes back for you to edit. For a scheduled email, open Scheduled and press Cancel send.
Where did a conversation go?
It may be archived (look in Archived or All mail), moved to one of your folders (look under Folders), or snoozed (look in Snoozed; it comes back by itself at the chosen time). Deleted emails are in Trash for 30 days.
Can someone with Gmail write to me?
Yes. Anyone with any email address can write to your PhoneMail address, and you can write to any email address. In PhoneMail they appear as a conversation like everyone else; they receive ordinary email from you and reply from their own mail program. Files travel both ways as ordinary attachments.
My email went to their Spam folder
PhoneMail is a new mail service and still building a reputation with Gmail and others. Ask the person to mark your first email Not spam; later ones then arrive in their inbox.
I keep getting emails from someone I don't want to hear from
Open your conversation with them, press ⋮ More and Block them (in the phone apps: ⋯ → Block). Their emails then go straight to Spam, without alerts. To stop alerts from a busy conversation without blocking anyone, choose Mute instead.
How do I delete my account?
In the app: Settings → Delete account. On the web: Settings → Delete my account…. Either way you confirm with your password, or with a code sent by text if you have no password. See Delete your account for what is erased and what is kept.
Who can see my email?
Only the people an email was sent to. Bcc recipients are hidden from everyone except the sender. Deleting an email or reporting it as spam changes only your own copy.
Is it free?
PhoneMail is free to use. Your operator's normal charges apply if you call the PhoneMail number or text JOIN to it (it is a US number).
I need help with something else
Write to shankar@toggleminds.com with your PhoneMail number and what happened, or see the Support page.